At 9999k, your personal information, payment data, and gaming history are all kept with the highest level of protection. This policy explains in plain terms what we collect, how we use it, and what your rights are.
Your privacy is protected across six layers of security
All data transmitted between your browser and 9999k servers is encrypted with 256-bit SSL — the same standard used by the banking industry.
Enabling two-factor authentication (2FA) at login means your account stays protected even if your password is compromised. You can set it up via SMS or an authenticator app.
Your personal information, payment records, and KYC documents stored on our servers are kept in encrypted format. No staff member can access them directly.
9999k does not sell or rent your name, phone number, email, or any other personal information to advertisers or third parties.
Our real-time fraud monitoring system instantly detects suspicious logins or transactions and alerts you right away.
You have the right to view any of your data, request corrections, or ask for it to be deleted if your account is closed.
Who this policy applies to and why
This Privacy Policy applies to users of the 9999k.my platform and its associated mobile apps. By creating an account on 9999k, you confirm that you have read and agreed to this policy. We want you to know exactly where your data goes, why it is used, and how it is kept safe.
This policy has been written in plain language so that every part is easy to understand — no confusing legal jargon, just clear and straightforward explanations.
9999k never sells your data to third parties. Our revenue comes from gaming services — not from your personal information.
Only the minimum necessary information is collected
9999k only collects information that is strictly necessary to provide our services. We do not ask for excessive or unnecessary data. The table below shows what is collected at each stage:
| Data type | When it is collected | Requirements |
|---|---|---|
| Name, date of birth, email | At registration | Mandatory |
| Phone Number | Registration / 2FA setup | Mandatory |
| National ID / Passport | During KYC verification | Before withdrawal |
| Payment details (bKash/Nagad number) | During deposit / withdrawal | As needed |
| IP Address & Device Information | During login / active session | For security purposes |
| Gaming History & Betting Records | During Gameplay | Account Management |
| Cookies & browsing data | While using the site | To Improve Your Experience |
When you use 9999k, certain information is collected automatically — such as your IP address, device type (mobile/desktop), browser version, and session duration. This data is not used to identify you personally; it is used primarily for security and platform improvement.
9999k never collects information about your religion, political views, ethnicity, or any other sensitive personal data. We only collect what is necessary to operate the service.
Every use has a clear purpose
9999k uses the data it collects for specific purposes — each directly tied to the service you receive. Details are outlined below:
To stop receiving SMS or email about new offers and promotions, turn off "Marketing Communications" in your account settings. Essential service messages — such as withdrawal confirmations and security alerts — will still be sent.
Multi-layered technical protection
9999k has multiple technical safeguards in place to protect your data and funds. Security is enforced at the system level — not just through a single password.
Alongside 9999k's technical protections, there are steps you can take too — use a strong password, keep 2FA enabled, be cautious when logging in from unfamiliar devices, and never share your password with anyone.
Your Control Over Your Data
9999k believes you should have full control over your own data. The rights below are yours, and you can contact our support team to exercise any of them:
You can request to see the data 9999k holds about you. This is typically provided within 7 business days.
Contact support to correct any inaccurate or outdated information. You can update your name, address, or email.
You may request deletion of your data after closing your account. Some information may be retained due to legal obligations.
You can request a download of your data in a structured format — including gaming history, transaction records, and more.
You can request that we stop using your data for specific purposes — for example, opting out of marketing messages.
If you have any concerns about your data, contact 9999k directly. If the issue is not resolved, you may escalate the matter to the relevant authority.
How long your data is kept
9999k does not retain your data longer than necessary. Once the specified period has passed, data is automatically deleted or anonymized:
| Data type | Retention period | Reason |
|---|---|---|
| Account Information (while active) | Until account closure | To provide our services |
| Transaction & Financial Records | 5 years | AML & Legal Obligations |
| KYC verification documents | 5 years | Regulatory Guidelines |
| Gaming & betting history | 3 Years | Dispute resolution & analytics |
| Support Conversations | 2 Years | Service quality improvement |
| Login & security logs | 1 year | Security Audit |
| Marketing preference records | Until account closure | Consent records |
After account closure, financial records are retained for legal compliance, while all other data is deleted after a set period.
Reach out to us directly for any data-related queries
For any privacy-related requests, complaints, or questions, please get in touch through the channels below. We typically respond within 7 business days.
Privacy Enquiries Email: privacy@9999k.my
General support: support@9999k.my
Use the subject line: "Privacy Request" along with your account ID.
If this Privacy Policy is updated, you will be notified at your registered email address. Minor changes will only reflect in the "Last Updated" date on the page. For major changes, you will receive at least 30 days' advance notice.
At 9999k, we never compromise on protecting your data and funds. Register with confidence and enjoy a world of 3,000+ games.